The most comprehensive guide to chargeback cause codes. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. UA05 - Fraud Chip Card Counterfeit 4871 - Fraud Chip and Pin Transaction: Below is a list of Mastercard chargeback codes used in eCommerce. It’s generally more efficient to take a proactive stance when it comes to chargeback management. Paymentology will submit the chargeback using the appropriate chargeback reason code. 2. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. George goes grocery shopping where he makes a purchase of around $100. UA05 – Fraud: Chip Card Counterfeit. [email protected] American Express chargeback reason codes. April 2018_Chargeback Reason Code Encyclopedia. United States. Reason codes. ”. Blog and Articles; Success Stories; Chargeback Reason Codes; BIN Look-up; eGuides the Reports; Webinars; Knowledgebase; Online; Partners. It was originally just one facet of legacy reason code 81. American Express chargeback reason code M01 falls under the “Inquiry/Miscellaneous” category. Now, compliance cases go through Visa Resolve Online (VROL). This code applies when a cardholder disputes a charge, and the merchant is informed by the processor that the transaction was submitted with an. Fraud/Chip-and-Pin. Resources. The charge submitted represents an amount in excess of the approval code received. 10. Depending on the reason code, chargeback disputes may have different time limits. 1 = EMV-Liability Shift counterfeit. Fight; Prevent; Recover; Predict; Success Story; Resources. Reason Code. Visa chargeback reason code 12. Reason Code 02. The list of chargeback reason codes in this article is organized by card brand and type of dispute. While creating the reason codes, the bank asks the customer about the reason for dispute and then assigns a code. For example, suppose a cardholder filed a case about an order processing issue, and you disputed the chargeback. At Visa they used to receive reason code 98. Removed these Discover Chargeback Codes: AL, CA, IC, IS, NC, SV, U03, UNR. The chargeback process can last from one month to six months. Nevertheless, you must respond to the chargeback based on the given code. . American Express . If you get a chargeback,. Responding to Mastercard Reason Code 4853 Chargebacks. The cardholder is claiming that they did not authorize or participate in the transaction. Look below the surface. That definitive guide included the chargeback reason codes from each of the quad larger card connectivity. Thanks for following the Chargeback Gurus blog. For reason codes and a complete guide with Discover policy, read additional here. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. If the merchant has a signature showing that the order was delivered, or evidence that the. Case Studies. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Cause. 2. There are 151 chargeback reason codes across the four major card networks. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. com Europe. Legacy Code: 71. This may be done by either the merchant or the issuing bank. Check the chargeback reason code. As we will demonstrate, the aforementioned chargeback represents a legitimate purchase that occurred at our online store – Debra. The reason codes are grouped into several broad. Analytics Management;. Visa Chargeback Reason Codes; MasterCard. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. 265. Mastercard Chargeback Reason Code 70: Chip Liability Shift. Now, 10. These chargebacks occur to resolve chargeback-related disputes between network members. The actual underlying cause of this chargeback is. The issuer investigates. Merchants who believe they have received an invalid chargeback under reason code 13. 1: EMV Liability Shift Counterfeit Fraud:. Written by Chargeback Gurus. The shorthand description is “Insufficient Reply. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. Reason Code 81: Fraud. Discover Chargeback Reason Codes Explained. 0, these guidelines guarantee merchant protections from certain categories of disputes. Discover chargeback reason code 7030. This can provide important information to fight the dispute. Prevented; Recover; Tools. 3. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. Chargeback reason code 10. Fraud – Chip Counterfeit Transaction. What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. This indicates that the merchant didn't respond to an inquiry properly. Merchants who often receive this reason code include timeshare resellers, credit repair, debt consolidation, technical support/services, and foreclosure relief services. Chargeback time frames - A specific period during which a chargeback can be raised. Friendly fraud. UA05 - Fraud Chip Card Counterfeit 4871 - Fraud Chip and Pin Transaction: AmEx: F30 - EMV Counterfeit Transaction F31 - EMV Lost/Stolen . AMERICAN EPRESS CARGEBACK CODES 6 REASON CODE 4513 Credit Not Presented Chargeback Reason Any of the following reasons: 1. View the entire list or search for any chargeback reason code. Understanding Visa’s New 2023 Chargeback Rule: Compelling Evidence 3. manual processing by uploading chargeback documents instantly. The cardholder may be the customer or the someone who lent their card to a friend or relative. Please note that the most common Chargeback reason code for Allocation disputes is 10. PCI DSS v3. 105. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. View the entire list of Discover reason codes below or search our database for specific insights. The client will send this dispute to Paymentology’s Global support team via email – [email protected]: No Authorization. 1002 - Cardholder disputes billed amount. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Case Studies. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. AT Authorization Noncompliance. The cardholder initiates contact with their bank or credit union to file a dispute. Linda ordered a laptop and got transaction authorization code. This chargeback occurs when merchants do not adequately provide currency information. Write a chargeback rebuttal letter (with sample template) 8 Ways to Prevent Chargebacks. Discover uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. This code indicates the transaction was processed using the wrong Merchant Category Code, transaction type indicator, country or state code, or some other required field contains incorrect data. What is Visa chargeback reason code 11. Reaction Win more fights and achieve taller ROI with customized fight rule, optimized feedback, and economic filters. Reason Code UA05: Fraud/Chip Counterfeit Transaction. 1 Quick Reference Lead. Here’s a look at the reason codes for the same scenario from the major credit card companies: Visa: Reason Code 30 Services not provided or merchandise not received. Retrieval Request/ Copy request Reason Codes. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. However, it is important to note that this reason code is based on the reason given by the customer to their bank. It is important to identify and understand the root cause and take the necessary steps to dispute the chargeback. 10. 2? Visa chargeback reason code 12. Reason Codes Category 4: Processing Errors. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableExamples of compelling evidence that you may submit in response to a chargeback with this reason code include: Proof you submitted the card security code with the authorization request and the issuer authorized the transaction, even if the code was a mismatch or the code wasn’t verified. View the entire list or search for any chargeback reason code. Values are: Blank: Use the receipt G/L date. 17%) Search for: Recent Posts. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. Although it accounts for the most reasons that payment can’t be processed, it. At their core, false declines are legitimate transactions that get blocked on the suspicion of fraud without any fraud actually occurring. Chargeback reason codes can be confusing, especially since each. Review your credit card processor’s policies to understand its chargeback dispute process. up under any number of different chargeback . 2 is an updated version of legacy Visa reason code 81, which was phased out under the Visa Claims Resolution initiative. Chargeback reason codes are a set of numbers and letters indicating why a customer is requesting a refund for a purchase. Investigate suspicious orders. 4. 11. Fight; Prevent; Get; Assets. The chargeback reason code. 1 is an updated version of legacy reason code 70, which was phased out under the Visa Claims Resolution initiative. Learn which strategies to use as you fight and prevent consumer disputes by reason encipher. If the conflict can be settled, the acquiring and issuing banks do so. Discover Chargeback Reason Codes. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The transaction took place in a "card-present" environment using a counterfeit EMV (chip) card. 1001 - Cardholder does not recognize the transaction. Here Discover Card Network determines that the order receipt is illegible. Q. The good news is that most of these invalid claims are disputable by the merchant. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. 634. txt) or read online for free. Only an issuer can initiate the chargeback process. Acquirer Use of Message Reason Code 7623. An illegible receipt can be caused by low ink, colored paper, or problems with the printer. Using the same link provided above, contact PayPal to report the scam. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. Otherwise, the acquiring bank sends a chargeback notification. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. The product or service did not match its description. 5, and all aspects of chargeback reason codes, with proprietary. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. Discover 4752 AA, 4866 UA05, 4867 UA06, 7010 UA01 Within 30 calendar days from the close date of the TRRThe Chargeback Reason Codes specifies the fraud, expired card, defective merchandise, differ amount and many others. Reference these when rebutting cardholder disputes at your small business. The chargeback initially results in the debit or credit card charge being reversed and the funds that you received for the payment being returned to the customer. Fraud. Choose the representment amount. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is validEvery chargeback has a reason code associated with it. Step 1: Identify the Source. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. 6. Proof that magnetic stripe or key entered data was used to complete the transaction and the “fallback” method was noted. Cause. Hence, she disputes the merchant under the Reason Code UA02: Declined Authorization. DD: Disallowed discount amount. 3 is the less common version for card-present transactions. 4808 Authorization-Related Chargeback. 4865 PM 4864 NF Non-Receipt of Case from ATM-Cancelled Recurring Digital Goods Transaction Cardholder Dispute 4866 UA05 4867 UA06&Fraud Chip Card Counterfeit Tranaction Fraud Chip and. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. Re: Chargeback rebuttal. It is subject to change and may not include every currently known dispute reason code. Visa. Chargeback reason codes are an abbreviated way of offering a basic explanation for the chargeback. Using the same link provided above, contact PayPal to report the scam. Region. 3: Not as described or defective merchandise: VCR Dispute Reason Code 13. The implication is that the merchant is at fault. The merchandise was as described or was not defective. UA01 Fraud: Card Present Transaction. 2 – EMV Liability Shift Non-Counterfeit Fraud. Mastercard Chargeback Reason Code 71: Disputed Amount. UA05 - Fraud Chip Card Counterfeit 4871 - Fraud. Blog Read helpful tips, industry insights, and articles to. Check the chargeback reason code. The terminal action codes are in Table 122 of the 4. Articles;Share your cancellation policy, note that it was displayed prominently, and show that the cardholder agreed to the terms at the time of the purchase. Also, remember that the time frame for your response includes any processing required by the acquirer. 2 Compliance CasesCredit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. Save fulfillment costs, prevent. linkedin. Chargeback Reason Codes; Chargeback Reason Codes. UA05 – Deception: Chip Card Counterfeit Transaction; UA06 – Fraud: Chipp and PIN Billing; Discover Chargeback Reason Codes. Fine Period - month 2 or 3. Although, this fraud detection tool works after the transaction has come completed. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received 02 RequestedRequired information illegible or missing 07 Warning Bulletin File 08 RequestedRequired authorization not obtained 12 Account number not on file 31. Chargeback Reason Codes / Discover / UA05 – Fraud: Chip Card Counterfeit Transaction Reason Code UA05 Category Fraud Dispute DESCRIPTION Why did I receive this chargeback? The cardholder has a chip card and someone made a counterfeit copy of it. AT. The term "counterfeit fraud" refers to specific chargeback situations defined by Visa Reason Code 10. Chargeback reason codes tell merchants the reason the customer is disputing a charge, according to the information they provided to their bank. This definitive guide comes that chargeback reason codes from jeder of of four majority card networks. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. It is used when a cardholder disputes a transaction that was made in a card-not-present (CNP) environment, such as an online or over-the-phone purchase. There are two parts to this. Upon no assistance she decides to put a dispute on the charge under the Reason Code UA10: Request Transaction Receipt for Swiped Card Transaction. Chargeback Representment. Dec 6, 2021 — Betty's bank issued the chargeback for $9. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. Blog and Articles; Success Stories; Chargeback Reason Codes;. 1, multiple conditions must be met: A merchant processes a transaction, and the transaction is approved. Solutions. Upon no assistance she decides to put a dispute on the charge under the Reason Code UA10: Request Transaction Receipt for Swiped Card Transaction. What Are Chargeback Reason Codes?. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Train staff on the proper POS procedures. pdf - Free download as PDF File (. American Express chargeback reason code R03 falls under the “Inquiry/Miscellaneous” category. 2. Products. Last updated: October 15, 2019 . He then pays with his credit card. RR - Retrieval Request MID - Merchant Identification number PA - Pre-arbitrations NOTE: PayPal often cites reason codes from cardChargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. George goes to an ice cream place and orders bars for all his friends. See the list of reason codes below: Card Network. For online transactions, make the cancelation policy easy to find and clear. 1: goods not received. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. The term "counterfeit fraud" refers to specific chargeback situations defined by Visa Reason Code 10. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. Each code refers to one of the specific rationales that card networks consider legitimate reasons for a customer dispute. UA05 – Fraud: Chip Card Counterfeit Transaction. 196In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. France saw a drop of roughly 50% during the same period. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. 4: 4863 ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. Be sure you understand the cardholder’s claim. chargeback management with an easy to use online system. There are many reasons why a chargeback occurs, with over 100 reason codes listed across the major credit card brands. Proof that magnetic stripe or key entered data was used to complete the transaction and the “fallback” method was noted. Discover uses unique key to explain those reasons the merchants. facebook. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. ”. “ Chargeback Fraud Threat Growing as 65% of Chargebacks911’s Respondents Reported an Increase in 2022 “. Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. 1 Card Recovery Bulletin or Exception File. Learn which strategies to use as you fight and prevent consumer disputes for reason id. 1. These codes are broken down into five different category. An Acquirer must monitor the Chargeback-to-Transaction volume ratio of its Merchants and identify any Merchant that: Receives more than 100 Chargebacks per month;that the transaction was either approved online by the issuer or offline by the chip. Each bank card network has its owner list of reason codes banks must prefer from. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Then it chooses the most applicable code for a. Reason Code. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. Jan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. Find chargeback reason codes are divided into three. 4846. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. Mastercard: Reason Code 4859 Service not rendered. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). High-Risk (Excessive): Reaching a chargeback ratio of. pdf), Text File (. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. Cardholder-Activated Terminal (CAT) 3 Device. A reason code or a chargeback reason code is a string of symbols (numbers and letters). Visa chargeback reason code 85 falls under the “Consumer Disputes” category. com. Search the Chargeback Reason Code Database. Another thing you should bear in mind is that the card brand involved in the dispute can also change the reason code to suit new developments. Street Address, city, state, and Zip code. Visa chargeback reason code 11. This scenario applies when the arbitration was raised by either the. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. Thus, the easiest way to prevent chargeback reason code 75 from being. Discover. For this reason, you must document all debit and credit card transactions and adhere to the strict rules set by the card networks. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. This definitive guide includes that chargeback reason colors from each of the four major card networks. AMERICAN EXPRESS; CODE: DESCRIPTION: A01: Charge Amount Exceeds Authorization Amount. Everyone has had the experience of buying. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. The reason code. Discover uses unique codes to explain those reasons to merchants. Get which strategies to use as you struggling the impede consumer disputes to reason code. Chargeback reason codes. Card networks send these codes to merchants to indicate why a chargeback has been filed. 350 E Street, Suite 200 Santa Rosa, CA 95404. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Use this resource to prevent and fight chargebacks with greater accuracy. Documentation must be a direct result of cardholder communication. Choose the representment amount. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. 3. This reason code indicates the cardholder had reason to believe they were going to receive a refund, but no credit to their account has been processed. Be sure you understand the cardholder’s claim. The third digit indicates the specific reason within that category. that the transaction was either approved online by the issuer or offline by the chip. View the entire list of reason codes below or search. UA05 Fraud – Chip Counterfeit Transaction: 4849 Questionable Merchant Activity: 10. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. Other Fraud—Card Present Environment. It gets worse. In fact, 91. Chargebacks were introduced as a form of consumer protection against. You must tailor your representment case — including the compelling evidence — to the reason code under. 10. 4: 4863 Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. 5158. NF — Non-Receipt of Cash From ATM The cardholder did not receive the full. It can range from 60 to 120 days from the billing date. paper processing and mailing costs. However, a truly effective strategy must involve both prevention and disputing cases of friendly fraud. 4807 Warning Bulletin File. 1: Services not provided or merchandise not received: VCR Dispute Reason Code 13. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. They also can’t prevent the lost sales revenue and merchandise resulting from a consumer dispute. What is Visa chargeback reason code 13. UA05 – Fraud: Chip Card Counterfeit Transaction UA06 – Fraud: Chip and PIN TransactionWhat are the reason codes for chargebacks related to duplicate processing? What do I do if the reason code is not legitimate? Which chargebacks are EMV-related? Why are AmEx. 800. Chargeback Reason Codes (03B/CB) You must assign a chargeback reason code (03B/CB) to explain the reason for entering chargeback for the invoice. The shorthand description is “Late Presentment. M10 Vehicle Rental – Capital Damages. 4808 – Authorization-Related Chargeback – Cardholder-Activated Terminal (CAT) 3 Device. Then it chooses the most applicable code for a. Step #2 | Report the Scam to PayPal. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Reason Codes Category 4: Processing Errors. 975. Try Shopify free for 3 days, no credit card required. Chargeback Reason Codes Visa. Here’s how. 3? Visa chargeback reason code 11. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. ”. Fraud/Chip-and-Pin Transaction The following chargeback reason codes are related to EMV: Visa: 10. 1? Chargeback reason code 11. Blog. When a card is declined, it is in your best interest to accept that answer and either cancel the transaction or ask for a different form of payment. The standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. The network plans to reduce response times even further to just 20 days in the near future. 3 No Authorization. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. View the entire list of Discover reason. “ Chargeback Fraud Threat Growing as 65% of Chargebacks911’s Respondents Reported an Increase in 2022 “. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. A fraudster completed a transaction using stolen account or payment credentials. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. George goes grocery shopping where he makes a purchase of around $100. C04 – Goods or Services Returned/Refund C05 – Goods or Services Canceled C08 – Goods or Services not Received/Partially Received C14 – Paid by Other. Reason codes are created by the major. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks. 3. Let’s say you got a Visa chargeback with reason code 13. There be dozens of reasons why cardholders and employers dispute transactions. Chargeback Reason Codes Visa. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code F29, which indicates an unauthorized transaction that the cardholder does not believe they should be responsible for paying. Build & Submit a Representment Case in 4 StepsWith an eCommerce transaction, 3-D Secure technology works like an online PIN code. Visa Chargeback Reason Code 83: Explained. Mastercard Chargeback Reason Code 73: Duplicate Transaction. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. 1001 - Cardholder does not recognize the transaction. Betty's issuing bank assigned chargeback reason code 10. 3. 2 chargebacks are frequently caused by customers forgetting to cancel a subscription before the next billing and then going to their bank to try to get their money back. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. 3? Visa chargeback reason code 13. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. 1 chargeback: 1. Additionally, Discover uses a fifth "No Classified" category.